AT&T states that they care.... I don't think they do. Let's see...

First, if you read this - please share it - post it... get it at there.  I want to see what it takes to get AT&T to stand up and do the right thing.  Because so far they haven't.  Here's the story.....

A week and half ago, I ordered two phones online.  A completely efficient, smooth, and frankly easy process.  At least, that is what I thought.  Two days later, I receive an email telling me the phones had shipped.  I was stoked!!!!  So much faster than I what I had anticipated.  Now let me backtrack a little bit.

When I checked out - AT&T informed me that there would be a signature required for the phones.  So it gave me an option to have a different shipping address.  Being a working mom, and appreciating the information- I chose to have the phones delivered to my place of employment.    Smart, right?  I thought so, too!  I mean, there is always a receptionist at the front - and this place is constantly full of people.  No way, no how, these packages could not be signed for - and... we know our FedEx guy - see him all the time, and he is mad cool.

On Monday, I check to see if it's gonna be here so I can alert everyone that if they get the phones - put them in my office.  And what do I see?  Delivery exception - returned to sender.  What!?  Why?  I was confused.  No email from AT&T with a problem, so I call FedEx.  They tell me, AT&T requested the order to be returned.

So, I call AT&T.  And the nightmare begins.  Day one - total time on phone?  Over 4 hours.  95% of that time - being on hold.  And no one knew why they were returned.  So, they would tell me that they were gonna figure it out - asked me if I would mind to hold - I agree... and 2 minutes later - a cold transfer.  I was dumped back into the phone que.  Now, I will say, every single person I spoke to, was kind.  Just had no follow through.  I end up at a call center, where it was scripted.  I understand that the guy on the other end, doesn't get a lot of what I am saying - so I just answer his questions, he gives me an escalation #, and states that someone will contact me within 48 hours.

I facebook AT&T.  I tweet them.  And to my surprise - I get a response!  Ask me to email information to them - and I did it right then.  They tell me that they will contact me asap.  FYI - STILL NOTHING FROM SOCIAL MEDIA GUY.

48 hours later....

Nothing.  So I call again.  I am apologized to, and assured I won't be dumped into a phone que.  What happens?  Dumped.  Each department thoroughly explains how I shouldn't have been transferred to them - and promises to warm transfer me to the right place.  Doesn't happen.  Nothing.  Finally, I get a supervisor - after persistence.  She does what she can. Then I am once again transferred to sales to resubmit the order.  It must go to my home address, but whatever - It's for a birthday present - and I will stop the delivery to pick it up at the FedEx place across the street from my job.

But here is what gets me.  It took hours of my time - to correct a mistake.  I spend way too much money on cell phones - but I have teenager and a tween, and myself - so, it's steep.  I pay my bill each month.  I just want what I asked for.  And I want them to do what they say that they will do.  A survey company called me, and refunded my bill 80 dollars.  A survey.  Not anyone from management.  And the girl on the survey end, was mortified, and stated "More should happen, but this is all I am allowed to do."  And I appreciate it - But I think they need to step up.  Answer for it.  My kid wanted an iPhone for her birthday.  I wanted to surprise her with it. Now I can surprise her with a pic and say... "It's coming."  And it isn't about the thing.  It's about doing what you say you will do.

If you say you will call - do it.  So AT&T - Man up.  I am including just some frustrated screen shots below... Just so you know I am not crazy. (*I never raised my voice to one person, Pull your phone logs AT&T... I apologized to the rep b/c it was mess.)

Let's talk about being Naked in Urban Decay....

That sounded quite philosophical in it's own right didn't it?  The decay of the nation... our horrible society... blah blah blah.  But what I am really writing about - is me.  My face.  Who I am.  A lot of you guys have known me for years.  Some of you - recently.  Some of you - have never met me.  But let me give you a little background.

Fifteen years ago - I was a completely different person.  I didn't wear makeup.  I didn't have a "hair style" per se.  I was overweight.  And frankly,  I felt like I didn't deserve any better.  Now - that being said, I wasn't some depressed, emo, sad sack type of person.  I was kinda factual.  I had become overweight - so there was no point in buying flattering clothes - because I thought I would never look good in them anyway.  I didn't wear makeup - same reason.  Hair - same reason.  I was just super duper plain.

Fast forward a few years - I met a girl who become my best friend ever.  She kinda had an intervention with me.  She told me to get my own sweats - and quit wearing my husbands.  She took me out and got me first "cutesy" sweatsuit.  And I say sweatsuit, because there was no way I would wear anything but that.  And guess what?  I had a shape - some might call "hourglass".  It might have been a yearly hourglass - but hourglass, nonetheless.

Fast forward again.  I lost the weight.  Started getting into clothes.  Was much more confident.  I began working out.  I was more active.  I had great people in my life.  I was happy.  And then... we all know what happened.  I went to bed blissfully happy.  I woke up in a nightmare that I thought would never end.

There was a lot of self reflection that happened over that next year.  First,  I really embraced the aspect of "you only live once."  I don't mean that in a reckless way - I mean it in a - seize the day, type of way.   I always loved edgy clothes, hair, makeup, all of it.  Whether I looked like it or not - I always got Cosmo - was intrigued by fashion shows... I loved it - but was embarrassed to love it because I felt like people would think... "Ummmm.... really?  She doesn't look like it... "  And, in turn - I would be made fun of.

Guess what?  Make fun of me.   Don't like my clothes?  I do.  Don't like my makeup?  I do.  Don't like my accent?  I do.  Don't like my tattoos? I do.  Don't like my Jeep? Then we can't talk.  I kid.  But, you get what I'm saying.

I feel like through my outward appearance:
1.  I am showing my resilience... because I have a lot of it.  I am a fighter.  I believe life can never defeat me - unless I allow it.  No outcome of any situation will control me.  I am tough.
2.  I am happy.  Not to sound like Pharrell... But I really am.  I mean, my life is far from perfect.  But I am really, and truly deep down happy.

I want my outside to match the insides...And I do that through makeup and clothes.  It's my thing.  I don't see any problems with my face without it.  I just like it.  It's like creating a painting - on yourself. :-)

So -- here's a video of the whole process.... Sped up.  If you have any questions... Let me know.   Hope you enjoy - And get a little more of who I am !